Privacy Policy | Broken Oak BBQ

Last updated: October 2024

We value your privacy very highly. Please read this Privacy Policy carefully before using the brokenoakbbq.com Website (the "Website") operated by Broken Oak Barbecue, LLC, a Limited Liability Company formed in Georgia, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you. Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all Personal Information that you voluntarily provide to us through the Website, when you order our products, and when you make purchases at our pop-ups or private events. This includes but may not be limited to your first and last names, company name, email address, mailing address, phone number, purchase history, and payment information. We may use third-party providers to update and correct your personal information to ensure that your Personal Information that we store is accurate and complete. We may also collect and confirm Personal Information when you contact us by email or telephone. This allows us to protect your confidentiality by verifying your identity. If you are a recipient of one of our products, we collect your name and delivery address, as provided to us by the person who ordered the product.

We also automatically collect certain technical information from your electronic device when you access the Website, as further described below.

Purchasing Our Products And Registering On Our Website

When you make a purchase using a payment card, we collect information for processing and delivering/shipping your order, including your name, address, phone number, and payment card information, and the name, address and phone number of your intended recipient. When you become a registered user of our Website, you may be able to choose to save your billing information and shipping information as part of your account. You can view or change your account information at any time by logging in with your email address and password, or by emailing our Customer Service.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Having comprehensive security policies and procedures;
Requiring our employees to sign confidentiality agreements;
Implementing and monitoring intrusion prevention and detection systems;
Maintaining up-to-date software and safeguards;
Performing regular due diligence of vendors.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. When you access the Website, we and our third-party providers may place files known as “cookies” on your device. Some cookies allow us and our third-party providers to store your preferences, including your selected U.S. state of residence, and including but not limited to log-in information, and ordering and shipping information. Other cookies allow us and our third-party providers to passively gather certain information about your use of our Website, which may include gathering information for the following purposes: statistics collection and analysis, Website optimization, analytics (as described below), and market research. We and our third-party providers may collect information that may include your Internet Protocol (IP) address, the operating system type used by your electronic device, browser type, and the address of a referring website, if any. We collect this information to improve the quality of your visit to our Website, for security purposes, including for authentication, to facilitate Website navigation and to personalize your experience while visiting the Website.

If you choose not to accept certain cookies, you may not have access to certain features of our Website. Your browser may be configured to reject cookies or notify you when a cookie is set.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 13.

Analytics programs

The Website may use Google Analytics, a web analysis service provided by Google, in order to better understand your use of our Website and how we can improve it. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with your Personal Information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. Google utilizes the data collected to track and examine the use of the Website, to prepare reports on its activities and share them with other Google services. To more fully understand how Google may use the data it collects on the Website, please review “How Google uses information from sites or apps that use our services” (located here).

How we use your personal information

Information Retention

We retain the following personal information

Identifying information

Commercial information

Website activity

We and our third-party providers may collect and use Personal Information to operate the Website and deliver products, including to provide certain services and improve the user experience, help you find our events, address Website integrity or security issues, conduct research and analysis to maintain, protect, develop, improve and market our products, services, and the Website, and for any other lawful purposes.

We may also use your Personal Information to send you push notifications or promotional materials.

Additionally, we may retain and use Personal Information to facilitate and otherwise address inquiries or requests regarding the Website or our products, or respond to your questions or requests for information about or from us. We may also use Personal Information as necessary to ensure compliance with any of our policies and any applicable legal requirements.

We may aggregate your information, without identifying you personally, to obtain statistical and demographic background on our customers.

We retain the Personal Information that we collect to achieve the purposes for which the Personal Information was collected. In certain cases, we may need to retain Personal Information for purposes required under applicable law, for tax, accounting, or audit purposes, or for other purposes permitted or required under law. If you would like you information deleted or to withdraw any consent that you provided us in the past, please email us at hello@brokenoakbbq.com

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at hello@brokenoakbbq.com or un-subcribing to our emails.

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

The right to access the personal information that we have collected about you.
The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information.
The right to know whether your personal information is sold or disclosed and to whom.
The right to say no to the sale of your personal information.
The right to opt out of the sharing of your personal information.
The right to request that we delete all or some of the personal information that we have collected on you.
The right not to be discriminated against based upon your exercise of your privacy rights.
The right to equal service and price, even if you exercise your privacy rights.
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
The right to request that we amend any of the information that we have collected about you.
The right to withdraw your consent to the processing of your data.
The right to request that we restrict the processing of your data.
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
The right to not have to identify yourself, or of using a pseudonym in certain circumstances.
The right to stop receiving unwanted direct marketing.
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
The right to limit the use and disclosure of your sensitive personal information.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Broken Oak Barbecue

hello@brokenoakbbq.com

(404) 263-1387
United States

If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;
Phone number;
Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

Valid power of attorney;
The requester's valid government-issued ID;
The authorized agent's valid government ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process or respond to consumer requests. However, for residents of certain states or countries, we may charge a fee if the request is excessive, repetitive or manifestly unfounded.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

Broken Oak Barbecue

hello@brokenoakbbq.com

(404) 263-1387
United States

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.

Accountability

You may lodge a complaint with us by contacting us via the information provided above.

Location of data processing

All data processing activities undertaken by us take place in the United States.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at hello@brokenoakbbq.com.